Dell to enhance investments in India

Dell is the world’s dominating player in the PC manufacturing market and they are expanding their operations in the Indian market.

The company has now inaugurated its fourth customer contact centre in the country.

Dell is currently employing around 800 people at their 300,000 square-foot customer experience centre in Gurgaon. They aim to expand it to house around 1000 workers by the end of the year.

Dick Hunter, Dell vice-president, customer experience and customer support said in a statement on this development: “We are investing an incremental $150 million this fiscal year for various initiatives that enhance our customer experience. In Gurgaon, we are piloting innovative support strategies that we hope to replicate around the world. We are also investing in the capabilities of our support professionals through industry-leading training and certification programs.”

Dayanidhi Maran, minister for communications and information technology further said that Dell has committed to employ nearly 20,000 workers in the coming years in India.

The company already has contact centers at Bangalore, Hyderabad and Chandigarh.