American Airlines to setup call center operations in India

We have been hearing a lot of news on companies who are moving back their customer support operations from India.

This is somewhat the opposite. American Airlines has said that they are planning to move its Asia-Pacific call centre operations to India from Australia.

They are going to use the services of Indian aviation technology firm Bird Information Systems Pvt. Ltd. who would be providing these services from its office in New Delhi.

The airline company currently operates a daily New Delhi-Chicago non-stop service. Ankur Bhatia, executive director of Bird Group said in a statement on this new development: “With increasing competition, lower margins and booming operational costs can be managed better by outsourcing non-core processes.”

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