Delta Air Lines stops using India based call centers

Delta Air Lines stops using India based call centers

Delta Air Lines has announced that they are no longer outsourcing reservation calls to India.

This decision was taken after the company received too many complaints from their customers.

The airline company added that they are in the process of bringing all customer calls back in-house to USA.

They are still using some of their centers based in Jamaica and South Africa.

Airline Chief Executive Richard Anderson added: “The customer acceptance of call centers in foreign countries is low, and our customers are not shy about letting us have that feedback.”

Checkout: Delta Air Lines