Delta Air Lines stops using India based call centers
Delta Air Lines has announced that they are no longer outsourcing reservation calls to India.
This decision was taken after the company received too many complaints from their customers.
The airline company added that they are in the process of bringing all customer calls back in-house to USA.
They [...]

Tech Mahindra to establish a call center in UK
Indian IT company Tech Mahindra has announced that they are going to establish a call center in the UK market.
This new center would be opened in South Tyneside and it would employee around 500 people.
They are working with BT on this project. They have [...]

Aegis BPO Services acquires AOL call center business in India
Essar Group’s Aegis BPO Services has announced that they are now acquiring the AOL’s call centre operations in India.
The two companies did not reveal the financial aspects of this deal which was expected to take place since quite some time.
Aegis added that they would take over [...]

Sources say AOL planning to sell its call center in India to Aegis
Market sources are claiming that AOL is considering selling its call center in India to Aegis.
Aegis is a business process outsourcing unit of the Essar Group in India.
They are expected to make an announcement sometime next week.
AOL has for now refused to [...]