Amazon.com sets up a support center in Ireland
Online retailing giant Amazon.com has announced that they have established a new support center in Ireland. The company plans to employ 450 people at this unit.
This center would support Amazon’s customers on their British and French websites. Amazon has already hired around 150 workers some of whom are [...]
Red Hat establishes a global services center in India
Linux Company Red Hat has now established their global services center in India. The company said that this center would help its customers with deploying open-source technologies.
Red Hat aims to hire around 100 workers at this location in the coming year. They are also aiming to use [...]
American Airlines to setup call center operations in India
We have been hearing a lot of news on companies who are moving back their customer support operations from India.
This is somewhat the opposite. American Airlines has said that they are planning to move its Asia-Pacific call centre operations to India from Australia.
They are going to [...]
Lloyds TSB Group latest to close customer care centers in India
Britain’s largest provider of consumer loans – Lloyds TSB Group has announced that they are closing all their customer support operations based in India.
They took this decision after receiving protests from unions and complaints from its customers in the UK.
The company said that all customer [...]
Dell sets up another call center in Philippines
US based personal computer maker Dell has opened its second customer call center in the Philippines. With this, the company now has a potential of having a local worker base of 2,600 in the country.
Dick Hunter, Dell’s vice president for customer experience said in a statement on this [...]
Dell to enhance investments in India
Dell is the world’s dominating player in the PC manufacturing market and they are expanding their operations in the Indian market.
The company has now inaugurated its fourth customer contact centre in the country.
Dell is currently employing around 800 people at their 300,000 square-foot customer experience centre in Gurgaon. They [...]
Microsoft acquire developers of virtual service agents Colloquis
Software giant Microsoft has announced that they are acquiring the software company Colloquis. Colloquis is a privately held firm, which specializes in developing virtual service agents programmed to answers questions online.
Microsoft would now use their technology to provide Windows Live Service Agent business for clients. It might even [...]
Dell to expand their call center in Gurgaon
World’s largest maker of personal computers Dell has confirmed that they would be expanding the workforce at their call center located in Gurgaon, Haryana.
This center currently has around 800 people and this number is expected to grow to around 2,500 employees.
The company already has call centers located [...]
AT&T to shift customer support jobs back to USA
US based telecom giant AT&T has said that they would be creating 2,000 new unionized jobs at its U.S. operations as they aim to shift back customer support jobs from other countries.
A company spokesperson confirmed this development: “We were able to create these jobs at competitive salaries.”
These [...]
Tribune to outsource some of their call center jobs
Publisher and broadcaster Tribune Co. has said in a statement that they are cutting as many as 250 of their call center jobs. These jobs would be cut at 10 of its daily newspapers.
Tribune would now outsource these jobs to APAC Customer Services with operations in the [...]
